Introduction
This Privacy Policy explains how Grants Getaways ("we", "us", "our") collects, uses,
shares, and protects your personal data when you use our website, make inquiries,
or book our services (tours & travel, team building facilitation, professional MC & events).
Data We Collect
- Identity data: name, company, job title.
- Contact data: email address, phone number, location.
- Booking details: travel preferences, travel dates, group size, special requests.
- Payment metadata: transaction reference and status (processed by secure third parties; we do not store full card numbers).
- Technical data: IP address, device, browser, and analytics cookies.
- Communications: emails, WhatsApp messages, and call logs relevant to your inquiry or booking.
How We Use Your Data
- Provide, personalize, and manage bookings, itineraries, and events.
- Communicate quotes, confirmations, updates, and support.
- Process payments securely via trusted providers.
- Improve our services via analytics and feedback.
- Comply with legal, regulatory, and insurance requirements.
- Marketing with consent; you can opt out at any time.
Legal Bases (where applicable)
- Contract performance (to process inquiries and bookings).
- Legitimate interests (service improvement, security, limited direct communications).
- Consent (marketing, certain cookies).
- Legal obligations (tax, accounting, compliance).
Sharing Your Data
- Service partners: lodges, transport providers, activity operators, and venues necessary to fulfill your booking.
- Payment processors: secure third-party gateways to process transactions.
- Professional advisors: legal, insurance, and accounting where necessary.
- Authorities: if required by law or to protect our rights and users.
International Transfers
Some partners and processors may be located outside your country. Where required,
we use appropriate safeguards to protect your information.
Retention
We keep personal data only as long as needed for the purposes described above, and
to comply with legal and accounting obligations. When no longer needed, we securely delete it.
Your Rights
- Access, correction, deletion, and portability of your data.
- Objection and restriction to certain processing.
- Withdraw consent at any time for consent-based processing.
Security
We use administrative, technical, and organizational measures to protect personal data.
No system is perfectly secure; please contact us if you suspect any misuse or breach.
Children's Data
Our services are directed to adults and corporate clients. If we learn we have
collected personal information from a child without appropriate consent, we will
take steps to delete it.
Changes to This Policy
We may update this Policy to reflect changes in law or our practices. Material changes
will be communicated via our website. Continued use indicates acceptance.
Contact
Email: info@grantsgetaways.co.ke | Phone: +254 716801872 | Address: Nyeri, Kenya
