ABOUT US

Introduction

This Privacy Policy explains how Grants Getaways ("we", "us", "our") collects, uses, shares, and protects your personal data when you use our website, make inquiries, or book our services (tours & travel, team building facilitation, professional MC & events).

Data We Collect

• Identity data: name, company, job title.
• Contact data: email address, phone number, location.
• Booking details: travel preferences, travel dates, group size, special requests.
• Payment metadata: transaction reference and status (processed by secure third parties; we do not store full card numbers).
• Technical data: IP address, device, browser, and analytics cookies.
• Communications: emails, WhatsApp messages, and call logs relevant to your inquiry or booking.

How We Use Your Data

• Provide, personalize, and manage bookings, itineraries, and events.
• Communicate quotes, confirmations, updates, and support.
• Process payments securely via trusted providers.
• Improve our services via analytics and feedback.
• Comply with legal, regulatory, and insurance requirements.
• Marketing with consent; you can opt out at any time.

Legal Bases (where applicable)

• Contract performance (to process inquiries and bookings).
• Legitimate interests (service improvement, security, limited direct communications).
• Consent (marketing, certain cookies).
• Legal obligations (tax, accounting, compliance).

Sharing Your Data

• Service partners: lodges, transport providers, activity operators, and venues necessary to fulfill your booking.
• Payment processors: secure third-party gateways to process transactions.
• Professional advisors: legal, insurance, and accounting where necessary.
• Authorities: if required by law or to protect our rights and users.

International Transfers

Some partners and processors may be located outside your country. Where required, we use appropriate safeguards to protect your information.

Retention

We keep personal data only as long as needed for the purposes described above, and to comply with legal and accounting obligations. When no longer needed, we securely delete it.

Your Rights

• Access, correction, deletion, and portability of your data.
• Objection and restriction to certain processing.
• Withdraw consent at any time for consent-based processing.

Security

We use administrative, technical, and organizational measures to protect personal data. No system is perfectly secure; please contact us if you suspect any misuse or breach.

Children's Data

Our services are directed to adults and corporate clients. If we learn we have collected personal information from a child without appropriate consent, we will take steps to delete it.

Changes to This Policy

We may update this Policy to reflect changes in law or our practices. Material changes will be communicated via our website. Continued use indicates acceptance.

Contact

Email: info@grantsgetaways.co.ke  |  Phone: +254 716801872  |  Address: Nyeri, Kenya

Overview

These Terms govern your use of Grants Getaways and the services we provide. By making an inquiry, booking, or using our website, you agree to these Terms.

Services

• Tours & Travel Getaways: private safaris, cultural encounters, eco-retreats, luxury escapes, and group trips.
• Team Building: facilitation and event planning for corporate teams.
• Professional MC & Event Entertainment: MC services for corporate and private events.

Bookings, Pricing & Payments

• All bookings are subject to availability and written confirmation.
• Quotes are valid for a limited period and may change due to supplier pricing and currency fluctuations.
• Deposits are required to secure reservations; balances are due by the specified date.
• Payments are processed via secure third-party gateways; any fees or charges will be disclosed in advance.

Cancellations & Refunds

• Cancellation terms vary by package and supplier; specific terms are provided with your quote/itinerary.
• Deposits may be non-refundable; partial refunds depend on timing and supplier policies.
• No-shows or late arrivals may forfeit payments in full.

Traveler & Client Responsibilities

• Ensure valid travel documents (passports, visas) and adequate insurance.
• Disclose health, dietary, and accessibility needs in advance.
• Comply with local laws, customs, wildlife and environmental rules, and supplier policies.

Team Building & MC Services

• Event schedules may be adjusted for safety, logistics, or weather.
• Clients are responsible for venue readiness and necessary permits.
• Content guidelines and program flow are agreed in advance and may be adapted on-site for success.

Intellectual Property

Site content, itineraries, programs, and materials are owned by Grants Getaways or our licensors. You may not reproduce or distribute them without permission.

Prohibited Use

Do not misuse the site or services, including scraping, unauthorized data collection, or activities that may harm other users or our systems.

Liability & Disclaimers

• We act as an agent for some services and are not liable for acts/omissions of third-party suppliers.
• We are not liable for events beyond our control (force majeure), including weather, strikes, or government actions.
• To the maximum extent permitted by law, our liability is limited to the amount paid to us for the affected services.

Indemnity

You agree to indemnify and hold us harmless from claims arising from your breach of these Terms or misuse of the services.

Complaints

Please report issues promptly so we and our partners can assist while the matter can still be resolved during travel or events.

Governing Law

These Terms are governed by the laws of Kenya. Disputes will be handled in Kenyan courts unless otherwise required by law.

What Are Cookies?

Cookies are small text files placed on your device to help the site function, improve performance, and provide a better, more personalized experience. Some cookies are essential; others are optional.

Types of Cookies We Use

• Essential: Required for navigation and core features (security, session management).
• Performance/Analytics: Help us understand how visitors use the site to improve it.
• Functionality: Remember preferences such as language, region, or previous selections.
• Targeting/Advertising: May be used to deliver relevant content or measure campaigns (used only with consent).

Third-Party Cookies

Some cookies are set by third parties (e.g., analytics, social media widgets, payment gateways). We do not control these cookies directly; please review their policies for details.

Managing Cookies

You can manage or disable cookies in your browser settings. Disabling essential cookies may impact site functionality. Where required by law, we will request your consent for non-essential cookies.

Content Protection Active

• Right-clicking is disabled for content protection.
• Image saving is protected.
• Content copying prevention is enabled.